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Frequently Asked Questions
Don't see your question answered below? Email us at info_yourphotoart.com
FREQUENTLY ASKED QUESTIONS
Can I send you my photos on a CD or DVD?
Absolutely. Ensure your package is safely packed and secure. We receive items that are often broken from the postal system. Please mail your photos to:
DJT Enterprises
3495 Clairmont Rd.
Atlanta, GA 30319
Can I send you my printed photos to scan?
Yes. We strongly suggest you send photos in a firm secure mailing that cannot be bent. We will also make a copy of all of the electronic files for you on CD so you will always have them and they will never have to be scanned again. Please mail your photos to the address above to have your image scan.
Will I get my printed photos back?
Absolutely. We are obsessive about taking care of our customer's property.
Can I use a professional photograph?
Yes. We require our customers to confirm that they have permission to reprint the images they provide.
Can you add or remove something or someone out of the submitted photo?
Yes. If you have any special requests, please let us know at the time of ordering in the comments box.
Can I see the artwork before it is printed?
Yes. We send an online proof of what the artwork will look like before it is printed. Take in consideration that computer monitors vary widely in color and that the color may not be a true representation of the final artwork based on your computer screen.
Do you ship internationally?
We do. Recipient is responsible for any duties and taxes. Contact us directly and we will let you know the shipping costs based on your country: info_yourphotoart.com
What if I do not have any photos, do you offer photography services?
We do offer photography services in most states. Please indicate your need in the comments box of your order or contact us at info_yourphotoart.com.
What is the turnaround time on my order?
This depends on your choice of shipping. Our process time typically takes 5-7 days to complete your painting. During peak ordering times, this process can take as much as 14-21 days. We will always display our current turnaround times on our homepage to alert our customers. If you have an urgent need, we can usually acomodate rush requests. Please indicate in the special instructions your rush request and the date you need the painting by.
Contact Info
Mail:
Customer Service:
support_yourphotoart.com
Phone:
770-828-7821
What is 'Gallery Wrap'?
What frame-depth is right for me?
3/4 Inch
11/2 Inch
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Need Help? Mail us info_yourphotoart.com
